How Can We Help You?
Find answers to your questions, browse our help articles, or contact our support team for assistance.
Frequently Asked Questions
Quick answers to common questions
How do I open a trading account?
Opening an account is quick and easy. Click 'Open Account' and fill in your details. You'll need to verify your identity with a government-issued ID and proof of address. Once verified, you can fund your account and start trading.
What is the minimum deposit amount?
The minimum deposit varies by account type. Classic and Islamic accounts require $100, while Premier accounts require $5,000. You can start with a demo account to practice with virtual funds first.
How long do withdrawals take?
Withdrawal processing times depend on your account type and payment method. Classic accounts typically take 1-3 business days, while Premier accounts enjoy same-day processing. E-wallet withdrawals are usually fastest.
What instruments can I trade?
You can trade 500+ instruments including Forex (50+ pairs), Stocks (global markets), Indices (major world indices), Commodities (gold, oil, metals), and Cryptocurrencies. All available on one platform.
Is my money safe with Souq Capital?
Yes. We are fully regulated and licensed. Client funds are held in segregated accounts with tier-1 banks. We also provide negative balance protection, ensuring you never lose more than your deposit.
Do you offer a demo account?
Yes! We offer unlimited demo accounts with $10,000 virtual funds. Perfect for practicing strategies and learning the platform without risking real money. No time limit or credit card required.
What leverage do you offer?
Leverage varies by account type and region. Retail accounts can access up to 1:400 leverage, while professional accounts may qualify for higher leverage. Leverage amplifies both profits and losses.
How can I contact customer support?
Our support team is available 24/7 via live chat, email (support@souqcapital.com), or phone. Premier account holders have access to dedicated account managers for personalized assistance.
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